Contact Best Crypto Casinos: Questions, Corrections, Feedback

This page explains how to contact the Best Crypto Casinos team, what we can help with, and what we can't. We are an independent comparison site covering crypto casinos for US players. We are not a casino, and we don't run, hold or manage any player accounts.

18+ only (21+ in some states and on some sites). Gambling involves real financial risk. If it stops being fun, call the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators. See our Responsible Gambling page for more.

What you can write to us about

Corrections: a fact on our pages looks outdated or wrong, such as a bonus term, supported coin, withdrawal limit or restricted-state list.
Feedback: something was unclear, hard to find, or missing from a comparison.
Reader reports: your own experience with a listed casino, such as support quality or payout handling. We treat these as leads to check, not as proven fact, and we don't publish them as testimonials.
Partnership or media questions: general inquiries about working with the site.
Site issues: broken links or pages that don't load properly.

What to include in your message

A clear message gets a faster, more useful reply. Please include:

The page address or title where you saw the issue.
The exact statement you are questioning.
Your source, such as a screenshot of the casino's terms page and the date you saw it.
Your state, if the question concerns availability or restrictions.

Never send private keys, seed phrases, passwords, wallet recovery details or full ID documents. We will never ask for them.

What we can't help with

We can't resolve problems with a casino account. That includes delayed withdrawals, frozen balances, bonus disputes, verification requests and lost deposits. We don't hold your funds and have no authority over any operator listed here.

Account and payout disputes: contact the casino's own support first. Keep records of your transaction hashes, chat transcripts and the terms in force when you played.
Legal questions: online gambling at offshore crypto casinos sits in a legal grey area for US players. These sites are licensed offshore, in places such as Curaçao or Anjouan, not by a US regulator. State laws differ, so check your own state's rules. We can't give legal advice and can't confirm what is permitted where you live. Consult a qualified professional.
Tax questions: gambling winnings and crypto gains may be taxable in the US. We can't advise on your situation. Speak to a tax professional.
Recovering sent crypto: on-chain transfers are generally irreversible, so we cannot retrieve coins sent to a wrong address.

How we handle reports about listed casinos

The casinos currently featured on the site are BetPanda, CoinCasino, Cryptorino, Blockbet, BC Game, Winna, Thrill, Hyperlucky, Cybet and Wild.io. When a reader flags a problem with one of them, we check it against the operator's published terms and update our pages if we can verify the change. We may not be able to confirm every claim, and we will not alter a rating because of a single unverified report.

Our rankings are editorial. We may earn a commission when you sign up through some links on the site, but commissions do not buy position and operators cannot pay to change a rating. Our About Us page explains who we are and how we work.

Response times and what to expect

We read every message, but we don't promise a fixed reply time, and we may not reply to every message, especially when it's a general comment. Corrections with a clear source are handled first. Details on the facts we cover were last checked on Oct 1, 2026, and bonus terms and state restrictions can change without notice, so always confirm the current terms on the casino's own site before depositing.

Before you write: quick answers elsewhere

Questions about the terms of using this site are covered in our Terms and Conditions.
Concerns about your own play, limits or time spent are covered on our responsible gambling resources, including the 1-800-GAMBLER helpline.

Crypto prices can move sharply, so the dollar value of your balance can fall even when you aren't playing. Only gamble with money you can afford to lose.